Totally announces Framework Agreement with Yorkshire Ambulance Service NHS Trust and continues support for Vale of York CCG

Derby, 26 March 2021: Totally, a leading provider of a range of healthcare services across the UK and Ireland, has been awarded a place on the regional Integrated Urgent Care Clinical Support Framework hosted by Yorkshire Ambulance Service NHS Trust ("YAS").

Vocare, part of Totally's Urgent Care division has been chosen as the qualified provider to YAS to undertake Emergency Department (“ED”) validations and redirection in collaboration with YAS's Yorkshire and Humber Integrated Urgent Care/NHS 111 service. Vocare's practitioners will clinically assess calls that have been taken by NHS 111 and subsequently triage patients to appropriate alternate healthcare services in the region, supporting patient flow and ensuring that the patients that need to be seen in the ED are appropriately directed.

The new framework agreement commences on 1 April 2021 and runs to 31 March 2024. Vocare is expected to provide up to 64,000 ED validations during 2021/22.   

Yorkshire Ambulance Service provides services to 19 clinical commissioning groups, serving a population of over five million people across an area of nearly 6,000 square miles of Yorkshire and the Humber.

In addition to this framework agreements, Vocare has also been awarded a 12-month contract extension for the provision of GP out of hours and minor injuries services to Vale of York Clinical Commissioning Group ("Vale of York CCG").

Wendy Lawrence, CEO of Totally, said: 

We are delighted to be one of the first organisations chosen to be a preferred provider of Emergency Department validations for the NHS as part of this shift towards the new ICS framework. Being one of the few selected as part of this competitive process is testament to the hard work of our staff and the quality of services we provide in the region.

As the NHS moves away from large public sector tendering for services it is looking to be quicker and more efficient in responding to shifts in demand across the country and, as such, is looking to appoint partners that it can proactively work with going forward, without the need for lengthy procurement processes. Having been selected as one of these providers, Totally can now rapidly mobilise services in response to the shifting demands of YAS without needing to go through further formal processes.

I am also delighted to announce another contract extension with Vale of York CCG for the provision of services in the region. Our staff continue to work tirelessly alongside the NHS and the quality of the care we offer is reflected in the NHS's confidence in our service provision up and down the country.