Urgent treatment centres

We run urgent treatment centres (UTC) and urgent care centres across England, providing fast, convenient and expert care for any NHS patient with a minor injury or illness that is not life or limb-threatening, all free at the point of care.

Our team of skilled doctors, nurses and other healthcare practitioners work in partnership with the hospital or trust and efficiently stream arrivals to the Emergency Department at the front door to ensure each patient receives the vital care they need. Within the UTC, we offer treatment, advice and information for a range of minor injuries and illnesses with reduced waiting times, contributing to achieving urgent care targets.

To find out more about our services please contact our Business Development team
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Our focus on delivering high quality healthcare, a robust clinical governance approach and a culture of continuous improvement is something we are very proud of.

Urgent treatment centres can see around 50-60% of all patients coming to the Emergency Department (ED), immediately taking the pressure off NHS staff and services. Following an initial clinical assessment within 15 minutes of arrival, 90%+ of patients using the UTC are seen within the 4-hour target compared to 80% in the typical Emergency Department. This enables ED clinicians to focus on emergency care.

Our clinical assessment by nurses on-site determines if another service is more appropriate for the patient and, if so, redirects them to the correct service.

Overall, this ensures that patients receive the appropriate care in the right place and at the right time. 75% + of all walk-in patients are discharged from our UTCs without ever having to attend the Emergency Department.

CQC ratings

All our urgent treatment centres and urgent care centres are rated Good.

Service	Location	Rating
Staffordshire House	Unit 5, Riverside 2, Campbell Road, Stoke-on-Trent ST4 4RJ	Not yet inspected
Malton Urgent Care Centre	Malton Community Hospital, Middlecave Road, Malton YO17 7NG	Good
Scarborough Urgent Care Centre	Scarborough Hospital, Woodlands Drive, Scarborough YO12 6QL	Good
Selby Urgent Care Centre	The New Selby War Memorial Hospital, Doncaster Road, Selby YO8 9BX	Good
York Urgent Care Centre	York Hospital, Wigginton Road, York YO31 8HE	Good
Vocare House	Balliol Business Park, Benton Lane, Newcastle upon Tyne NE12 8EW	Good
YDUC Maple House	Maple House – Ground Floor, Clifton Park Avenue, York YO30 5PB	Good
Princess Royal University Hospital Urgent Care Centre	Princess Royal University Hospital, Farnborough Common, Orpington BR6 8ND	Good
Beckenham Beacon Urgent Care Centre	Beckenham Beacon Hospital, 379 Croydon Road, Beckenham BR3 3QL	Good
Kings College Hospital Urgent Treatment Centre	Kings College Hospital, Denmark Hill, London, SE5 9RS	Not yet inspected
Watford Urgent Treatment Centre	Watford General Hospital, Vicarage Road , Watford, Hertfordshire, WD18 0HB	Not yet inspected

Urgent treatment centres