Our focus on delivering high quality healthcare, a robust clinical governance approach and a culture of continuous improvement is something we are very proud of.

Urgent treatment centres can see around 50-60% of all patients coming to the Emergency Department (ED), immediately taking the pressure off NHS staff and services. Following an initial clinical assessment within 15 minutes of arrival, 90%+ of patients using the UTC are seen within the 4-hour target compared to 80% in the typical Emergency Department. This enables ED clinicians to focus on emergency care.

Our clinical assessment by nurses on-site determines if another service is more appropriate for the patient and, if so, redirects them to the correct service.

Overall, this ensures that patients receive the appropriate care in the right place and at the right time. 75% + of all walk-in patients are discharged from our UTCs without ever having to attend the Emergency Department.

CQC ratings

All our urgent treatment centres and urgent care centres are rated Good.




Staffordshire House Unit 5, Riverside 2, Campbell Road, Stoke-on-Trent ST4 4RJ Not yet inspected
Malton Urgent Care Centre Malton Community Hospital, Middlecave Road, Malton YO17 7NG Good
Scarborough Urgent Care Centre Scarborough Hospital, Woodlands Drive, Scarborough YO12 6QL Good
Selby Urgent Care Centre The New Selby War Memorial Hospital, Doncaster Road, Selby YO8 9BX Good
York Urgent Care Centre York Hospital, Wigginton Road, York YO31 8HE Good
Vocare House Balliol Business Park, Benton Lane, Newcastle upon Tyne NE12 8EW Good
YDUC Maple House Maple House – Ground Floor, Clifton Park Avenue, York YO30 5PB Good
Princess Royal University Hospital Urgent Care Centre Princess Royal University Hospital, Farnborough Common, Orpington BR6 8ND Good
Beckenham Beacon Urgent Care Centre Beckenham Beacon Hospital, 379 Croydon Road, Beckenham BR3 3QL Good
Kings College Hospital Urgent Treatment Centre Kings College Hospital, Denmark Hill, London, SE5 9RS Not yet inspected
Watford Urgent Treatment Centre Watford General Hospital, Vicarage Road , Watford, Hertfordshire, WD18 0HB Not yet inspected