Our integrated care model ensures people with urgent healthcare needs get the right care for their condition, when they need it, by bringing together out-of-hospital services and a hub of expert clinicians behind the existing NHS 111 service. Every patient calling our NHS 111 service will speak to one of our highly trained advisers and receive advice and support appropriate to their needs.
There are numerous benefits of an integrated care service for patients:
- Improved access to urgent healthcare services 24/7.
- A joined-up, safer service and continuous patient journey.
- Quicker, more accessible access to urgent and emergency care.
- Improved care experience and outcomes.
- Ability to access updates about appointments from a single contact number.
Our clinical team is made up of an experienced team of doctors, nurses and paramedics. They can provide detailed assessments, advise on treatment options, help patients care for themselves at home and arrange urgent care if required.
Following assessment, our health advisers can book appointments directly at a range of urgent care services, including out-of-hours GP services and home visits, urgent care clinics and minor injury units, or arrange for an ambulance in emergency situations.
What does integrated urgent care mean for commissioners?
By providing an integrated service, patients are cared for in the right place for their health needs, reducing pressure on the Emergency Department, which often isn’t the most appropriate service to treat non-emergency patient needs. Patients with more serious or life-threatening emergency needs receive treatment in centres that maximise their chances of survival and good recovery.
Through processes such as streamlining pathways to ensure a patient’s condition is managed as quickly as possible, reducing anxiety and the need for them to attend the Emergency Department, the overall service provided in both urgent and emergency settings improves.