Building social value

Engaging with initiatives that generate social value is key for the long-term success of our organisation.  We want to leave a positive and lasting legacy in the areas where we operate and deliver services.  Totally undertakes a wide range of activities to build social value in the communities in which we operate.

We are committed to employing locally based people wherever possible.  We always advertise locally and work with local healthcare providers to promote opportunities to join our services.  We are committed to upskilling our local workforce and will actively develop staff to access and train for opportunities.  We offer flexible working arrangements and training designed to fit our employees, as well as childcare vouchers for qualifying staff to support continued attendance.

We use competency-based job progression to increase the skills of our workforce. For example, healthcare assistants are encouraged to undertake our treatment room competencies to widen the range of their roles, which attracts a higher pay rate for those individuals.

We also offer a wide range of apprenticeships for our employees and those joining our services from unemployment or education.

As a socially responsible organisation, we recognise that our employees have a significant role to play in the local communities in which we work and live.  We actively encourage our employees to develop and harness their skills and to add value to the many voluntary and community organisations who rely on volunteers to achieve their objectives.  

As a company, we encourage employees to take part in our company-supported employee volunteering program and spend a day each year supporting recognised causes.


Our services are hosted locally, and we employ locally, supporting local businesses.  We co-locate with other healthcare organisations where possible (for example, local general practice), bringing income, increased footfall and room utilisation. 

In addition, we seek to source products locally and generally order local anaesthetics and other medications from local pharmacies. Elsewhere, we use NHS Supplied for our medical supply chain.  NHS supplies is ISO 14001 accredited at each of its UK distribution centres.  It also applies an ethical procurement strategy and adds labour standards assurance systems to all its tenders.  

We are signatories of the Armed Forces Covenant, demonstrating continued support for ex-servicemen and women into places of work across our businesses, as well as encouraging those who serve, or have served, into employment with Totally.  

We are proud to support ex-forces personnel and reservists in rewarding, long-term careers within our organisation.  We recognize the valuable experience and skills offered by ex-servicemen and women who hold a number of key leadership roles across Totlly.

Totally has achieved Disability Confident Employer Level 2 accreditation.

Disability Confident is a government initiative designed to encourage employers to recruit, retain and develop disabled people and those with health conditions. It is a voluntary initiative and has been developed by employers and disabled people’s representatives. Disabled people are a hugely diverse group of people, with many amazing skills and experience.  

Our commitment includes interviewing applicants with disabilities who meet essential criteria, ensuring an inclusive and accessible recruitment process, making reasonable adjustments during employment, and fostering disability awareness among employees.