Totally, a leading provider of frontline healthcare services, corporate fitness and wellbeing services across the UK and Ireland, has been awarded a new contract by NHS England to provide national NHS 111 contingency services. The service launched on 1 March 2023, running initially for one year with the option to extend for a further year.

NHS England has commissioned this support to provide additional call handling and clinical capacity to help alleviate some of the pressures on local NHS 111 services at times of significant demand spikes. This national contingency service is in addition to current NHS 111 provision, enabling increased call handling and clinical capacity.

NHS 111 provides an essential service to the UK population, from supporting basic healthcare advice online and over the phone, to helping patients access urgent and emergency care when they need it.

Prasad Godbole, Chief Operating Officer, Totally, said:

 “NHS 111 has become an increasingly familiar access point for hundreds of thousands of patients each year and with record demand across the healthcare system it is increasingly important to have contingency capacity which can be deployed to ensure patients can access the care they need quickly and efficiently.”

Wendy Lawrence, CEO of Totally, added:

Totally has significant experience providing quality, resilient and responsive regional NHS 111 services. Our services have provided essential access to care as demand has risen beyond the level anticipated by commissioners. This new contract re-affirms Totally as a core partner in the delivery of NHS 111 services and moves to recognise the new normal in which healthcare providers are operating, providing essential additional capacity into the system."

Totally is a long-standing provider of regional NHS 111 services. This new contract provides additional flexible capacity, which can be precisely targeted where and when needed, either to alleviate demand spikes in specific localities or to increase capacity in the national 111 infrastructure.