We value all feedback received across the Totally Group.

By providing us with feedback, you are helping us to improve our quality of care.

If you are a health professional wishing to leave feedback on our services, please get in touch with our Clinical Governance team on +44 (0)20 3866 3330.

This form is intended for patients seen within our Urgent Treatment Centres, Urgent Care Centres, and GP Out of Hours services. If you would like to leave feedback on a different service, please find the relevant contact details here.


Patient feedback

Patient feedback, also known as the Friends and Family test, is a way for us to measure how likely you are to recommend our services to a friend or family member, and understand how we can better serve our patients. Please do not use this form to leave formal complaints; if you would like to make a formal complaint, please visit our complaints page here.