We value all feedback received.

By providing us with feedback, you are helping us to improve our quality of care.

If you are a health professional wishing to leave feedback on our services, please get in touch with our Clinical Governance team on 0300 123 3116 (9am - 5pm Monday - Friday) or GovernanceTeam@totallygroup.com.

This form is intended for patients seen within our Urgent Treatment Centres, Urgent Care Centres, GP Out-of-Hours, NHS 111 and Elective Care services. If you would like to leave feedback on a different service, please find the relevant contact details here.


Patient feedback

Patient feedback, also known as the Friends and Family test, is a way for us to measure how likely you are to recommend our services to a friend or family member, and understand how we can better serve our patients. Please do not use this form to leave formal complaints; if you would like to make a formal complaint, please visit our complaints page here.