Totally to provide national contingency support for NHS 111 for a further year

NHS England originally commissioned this support to provide additional call handling and clinical capacity to help to alleviate pressures on local NHS 111 services. The original 12-month contract was announced on 16 January 2023 and was for c.£10 million per annum. The extension increases the level of support to be provided and reflects the ongoing demand for NHS 111. NHS 111 provides an essential service to the UK population, offering support as wide-reaching as over-the-telephone healthcare advice, to access to urgent and emergency care.
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